Where exactly will my driver be?+
Pickup is coordinated before arrival. The driver will meet you at the agreed arrivals point, usually after customs and baggage, with the name or pickup detail confirmed in the WhatsApp thread.
What if my flight is delayed?+
Send your flight number when requesting pickup. We use that information to coordinate around the actual arrival time where possible.
Do I pay before sending a request?+
No. Sending a request is free. Pickup options and price are confirmed after manual review.
Is this an official airport taxi service?+
No. KigaliAirportPickup.com is an independent airport pickup and private-driver request site. It is not the airport, an airline, or a government transport service.
Can I request a pickup late at night?+
Yes. Late-night pickups are possible depending on vehicle and driver availability. Send your flight details and destination so the request can be reviewed.
Can I request child seats?+
Yes. Include the number and ages of children, plus any child-seat needs, in the request.
Can you take me directly to Musanze or Volcanoes?+
Often, yes. Longer transfers should be reviewed around arrival time, fatigue, luggage, and road timing.
Can I keep the driver after airport pickup?+
Yes. You can ask about half-day, full-day, or multi-day private driver options.
How is the pickup confirmed?+
Pickup details are confirmed manually, usually through WhatsApp after the request is reviewed.
Do you support conference delegate arrivals?+
Yes. For multiple travelers, include the event name, flights, hotels, and number of passengers.
Send my flight details
Send your flight details before you fly.
We review every request manually and confirm pickup options on WhatsApp. No payment to start.